Frequently Asked Questions
Everything you need to know about shopping with Floof and Co.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar garment you already own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Are Floof and Co products sustainably made?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials, such as organic cotton and recycled polyester, whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly through the 'My Account' section on our website.