Returns & Exchanges
At Floof and Co, we want you and your wardrobe to be perfectly matched, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Please note that for hygiene reasons, certain accessories and final sale items are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing